SHIPPING & DELIVERY POLICY
LED Illuminations LLC d/b/a Diesel LEDs | Effective June 20, 2026 at 9:54 PM ET
We work to get your lighting to you quickly and reliably. By placing an order with LED Illuminations LLC (d/b/a Diesel LEDs), you agree to the following.
1. Free shipping and processing
We offer free First Class shipping on orders over $100 and free Expedited shipping on orders over $200. Most orders are processed within 1–3 business days; during high-volume periods or new product launches, processing may take up to 5 business days. You will receive a confirmation email with tracking once your order ships.
2. Risk of loss and delivery
Title and risk of loss pass to you when we deliver the package to the carrier; however, where consumer-protection law requires, risk of loss for undelivered merchandise remains with us until you receive it. The carrier’s tracking is our primary record of a shipment’s status, and a “Delivered” scan is strong evidence that the package was delivered to the address you provided.
3. If your package is missing
If tracking shows “Delivered” but you cannot find your package, please contact us within 7 days. We will open an investigation with the carrier, including requesting GPS and time-stamp data where available, and work with you toward a resolution. Most “missing” packages are simply misdelivered or held locally, and we can usually help locate them within 72 hours. We are generally not responsible for packages stolen after a valid delivery scan, so we recommend shipping to a secure location.
4. Shipping addresses
You are responsible for providing an accurate, complete shipping address. If a package is returned as undeliverable due to an address error, you are responsible for the original and re-shipping costs. We cannot change the address once tracking has been generated.
5. Lost or damaged in transit
• Lost in transit: if tracking never shows a “Delivered” scan, please notify us within 10 days of the last tracking update.
• Damaged: if your order arrives damaged, please tell us as soon as possible, ideally within 5 days of delivery. Keep the original packaging and send photos of the box and product so we can file a claim.