Please Do Not Send Returned Items Without Contacting Us
Diesel LEDs Return Address:
20 Glenn Willow Drive Unit 5
Arden, NC 28704
Q: How long do I have to return my product?
A: Items can be returned for a refund within 30 days from the date of original shipment for a refund, you have 60 days to return any new, unused items for a store credit.
Q: Will my refund include the original shipping charges?
A: Since the original shipping charges were paid to the shipping company (USPS, UPS, FedEx), they are not refundable.
Q: Do I have to pay return shipping on an exchange?
A: Shipping to DIESELLEDS is at the expense of the buyer. The only exclusion to this policy is if it was a mistake made on our part. In that case, we will cover the return shipping cost.
Q: What is the restocking fee for something that has been used or damaged during installation?
A: For items in new condition, there will be a 15% Restocking Fee. All items that have signs of being used but reconditionable are subject to a 25% fee. All returns on items that are no longer able to be used and are damaged are subject to a 35% restocking fee.
Q: What if I ordered the wrong product and returned it to exchange but the product or box was not in original condition?
A: If the product is returned damaged, there will be a 35% restocking fee charged to ship out the product you intended to return for free of charge.
Q: What if the product won't work on my vehicle?
A: If our product will not work or is incompatible with your vehicle, and was incorrectly listed on our site. we will NOT charge a restocking fee.
Q: Do my LumX Headlights have a 1 year or 2 year warranty?
A: The LumX Headlight warranty was updated to a 2 year warranty on 9/10/23 during our recent site update. LumX Sets sold prior to that date are covered under the 1 year warranty that was offered at the time of purchase then.
Q: What if I don't want to pay a restocking fee?
A: You must exchange the product for another product to avoid being charged the restocking fee.
Q: How long will the refund process take once DIESELLEDS receives my item(s)?
A: Please allow 1-2 business days for us to process your refund once we receive it. Once it has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account.
Q: I received an email that my refund was processed - why isn't it in my account?
A: Once a refund has been processed, please allow 3-5 business days for the refund to be applied to your credit card or PayPal account. The banks control this delay, and there is nothing we can do to speed it up. If you do not receive the refund to your account after 5 business days, please contact us as there may be an issue.
Diesel LEDs Return Address:
20 Glenn Willow Drive Unit 5
Arden, NC 28704
